Rep: Thank you for calling T-Mobile. How can I help you?
Jill: Hi, I have a question about my bill. There are a bunch of charges totalling more than $50. Can you please tell me what these are for?
Rep: Let me take a look. OK, I see about 35 ringtone charges.
Rep: Yes, here are some of the songs that were downloaded to your phone. There's "Ms. New Booty"..."My Humps"..."Ice Ice Baby"..."Lean Wit It, Rock Wit It"..."Laffy Taffy"...
Jill: But I didn't do that. I don't know how.
Rep: Hmmm. Well, does anyone else have access to your cell phone?